Maintenance services during the warranty period:
- maintenance services during the Apple warranty period– Apple’s One Year Limited Warranty
- maintenance services during the Apple warranty period – Apple Care Protection Plan
http://www.apple.com/pl/support/products/
- maintenance services during the ORO warranty period
Maintenance services during the ELGATO warranty period
- Two-year-old maintenance services for all ELGATO products distributed by iSource S.A.
Payable post-warranty repairs for all Apple devices
ESPO provides payable post-warranty repair services to all Apple customers, taking into consideration that:
- Repair time depends on spare parts availability.
- We do not accept devices which were withdrawn by Apple (older than 5 years).
- Every payable post-warranty repair is consulted with the client regarding the cost and repair time. If the client resigns, ESPO will charge 100 PLN (including taxes) for diagnosis.
- If client would not collect his or her Apple device within 30 days of receiving information that the device has been repaired, ESPO will charge storage fee (1 PLN per day, including taxes).
- The repaired device will be returned to the client only after payment for service.
- ESPO does not return replaced parts of repaired devices. The client can request the return, but should be aware that the total cost of service may be increased by at least 30%.
Free warranty repairs for all Apple devices
Complaint procedure
In the European Union, Apple customers are covered by consumer protection laws or regulations in their country of purchase. The benefits conferred by Apple’s One Year Limited Warranty or AppleCare Protection Plan are in addition to all rights and remedies conveyed by consumer protection laws and regulations.
Please contact Apple directly for support about consumer rights and remedies: 00 800 4411875 (Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider.)
Please also visit: http://www.apple.com/pl/support/
We would like to kindly remind you that ESPO as an Apple Authorized Service Provider isn’t the same as Apple Technical Support and does not provide technical advice. For this purpose please contact with Apple Technical Support Line: 00 800 44 11 875.
